WestHouse Hotel New York FAQs
Find any answers you’re looking for before your Midtown stay here. Our FAQs cover arrival details, parking, room and guest privileges, and our food and drink offerings. WestHouse is designed to make New York feel easier to settle into, and that starts before you arrive.
Location & Neighborhood
WestHouse Hotel New York is located at 201 West 55th Street, between Seventh Avenue and Broadway in Midtown Manhattan. It puts you within easy walking distance of Central Park, Carnegie Hall, Broadway, Fifth Avenue, MoMA, and Rockefeller Center, with the rest of New York City easily accessible by subway.
WestHouse Hotel New York is in Midtown Manhattan, with the city’s best-known cultural landmarks, restaurants, shops, and theaters close by. Central Park is just a few blocks north, and Broadway and Fifth Avenue are within walking distance. It’s a neighborhood packed with New York City highlights.
Downtown Manhattan is 15–20 minutes away by subway, with SoHo and Greenwich Village easily reached from the hotel. The Financial District is around 25–30 minutes away. Closer to WestHouse Hotel New York, Times Square and the Theater District are about a 10-minute walk away, while Central Park and Columbus Circle are just a few blocks north.
WestHouse Hotel New York is close to many of the city’s most popular attractions, including Central Park, Times Square, Broadway, Rockefeller Center, Fifth Avenue, and the Museum of Modern Art. The Empire State Building is also easily reached from the hotel, making WestHouse a convenient base for sightseeing, shopping, culture, and some of Manhattan’s most iconic experiences.
Within walking distance of WestHouse, you can stroll, cycle, run, or blade through Central Park, visit MoMA, shop along Fifth Avenue, or catch a Broadway show or a performance at Radio City Music Hall or Carnegie Hall. Rockefeller Center, Times Square, and Columbus Circle are also nearby, offering plenty of ways to experience New York’s culture, shopping, and entertainment on foot.
Yes. WestHouse Hotel New York is well connected to New York’s public transportation network. The 57th Street– Seventh Avenue subway station, serving the N, Q, R, and W lines, and Seventh Avenue–53rd Street, serving the B, D, and E lines, are both close by. Grand Central Terminal and Penn Station are also within easy reach, giving hotel guests convenient access to regional and intercity train services.
LaGuardia is around 7 miles away, Newark Liberty International is around 16 miles, and JFK is around 18 miles. Journey times vary with traffic, but hotel guests can reach all three by taxi, rideshare, or a combination of public transportation and airport rail services. The WestHouse Hotel New York Concierge can also arrange a private car transfer on request.
Rockefeller Center is around a 10- to 15-minute walk from WestHouse Hotel. Hotel guests can head south along Seventh Avenue before walking east toward Sixth Avenue. The complex is home to Top of the Rock, Radio City Music Hall, shops, restaurants, and some of New York’s best-known seasonal attractions.
Central Park is around a 5- to 10-minute walk from WestHouse Hotel New York. Simply head north along Seventh Avenue toward Central Park South. Its location makes it easy for hotel guests to enjoy an early-morning walk or an evening stroll.
Times Square is around a 10-minute walk from WestHouse Hotel. Head south along Seventh Avenue toward West 47th Street to reach its famous lights, theaters, restaurants, and shops.
The Empire State Building is around a 30- to 35-minute walk from WestHouse Hotel. Hotel guests can head south along Seventh Avenue, then walk east along West 34th Street. The landmark’s world-famous observation decks make it an essential addition to any trip.
Hudson Yards is around a 30- to 35-minute walk from WestHouse Hotel, heading south along Seventh Avenue, then west along West 34th Street toward 10th Avenue. Hotel guests will find shopping, dining, and access to Manhattan’s West Side, including the nearby High Line.
Carnegie Hall is just a few minutes’ walk from WestHouse Hotel. Located on Seventh Avenue at West 57th Street, the celebrated concert venue is almost around the corner. Hotel guests can easily walk there for a performance without worrying about transportation.
The American Museum of Natural History is around a 35- to 40-minute walk from WestHouse Hotel. Hotel guests can walk north through or around Central Park. The subway or taxis are also available for a quicker journey.
The Lincoln Center is around a 20- to 25-minute walk from WestHouse Hotel. Guests should head north toward Central Park South, then continue west through Columbus Circle. The Lincoln Center is home to ballet, concerts, opera, film, and other performances.
MoMA is around a 10-minute walk from WestHouse Hotel. Hotel guests can walk east along West 55th Street, then head toward West 53rd Street between Fifth and Sixth Avenues. Its collection of modern and contemporary art makes it a must-see for culture lovers.
The Metropolitan Opera House is around a 20- to 25-minute walk from WestHouse Hotel, New York. Guests can walk north toward Central Park South, then continue through Columbus Circle to the Lincoln Center. It is a New York institution well worth a visit.
Most Broadway theaters are within a 10- to 15-minute walk of WestHouse Hotel New York. Head south along Seventh Avenue toward Times Square and the surrounding theater streets. The hotel’s Midtown location makes it the perfect stay for theater lovers.
Radio City Music Hall is around a 10- to 15-minute walk from WestHouse Hotel. Walk south along Seventh Avenue, then head east toward Sixth Avenue. Hotel guests can easily reach the landmark venue for concerts, events, and the famous Radio City Rockettes.
Bergdorf Goodman is around a 10- to 15-minute walk from WestHouse Hotel New York. Guests can walk east along W 55th Street to Fifth Avenue, then continue north toward 58th Street. Bergdorf Goodman is a perfect addition to a day of Fifth Avenue shopping
The Shops at Columbus Circle are around a 10- to 15-minute walk from WestHouse Hotel New York. Guests should head north along Seventh Avenue toward Central Park South, then continue west to Columbus Circle for quintessentially New York boutiques and independent stores
The Nordstrom NYC Flagship Store is around a 5-minute walk from WestHouse Hotel. Located on West 57th Street near Broadway, it is one of the hotel’s closest major shopping destinations. Hotel guests can browse fashion, beauty, accessories, home goods, and dining without venturing far.
Fifth Avenue is around a 10-minute walk from WestHouse Hotel. Simply head east along West 55th Street to reach one of New York’s best-known shopping streets. Hotel guests will find designer boutiques, big brands, and flagship department stores all within easy reach.
Yes. WestHouse Hotel is surrounded by restaurants, shops, and evening entertainment, making the neighborhood easy to enjoy on foot. Hotel guests can walk to Fifth Avenue and Columbus Circle for shopping, dine at nearby Midtown restaurants, or head to Broadway, Times Square, and Radio City Music Hall for entertainment.
Rooms & Accommodations
WestHouse offers King and Queen rooms, as well as a range of spacious one-bedroom suites with separate living areas. Balcony and terrace options are available, with select accommodations offering Midtown and Times Square views from private outdoor spaces. Accessible rooms are also available.
Adjoining or connecting rooms cannot always be guaranteed, as availability depends on the room types booked and occupancy during your stay. If you would like rooms close together, let the WestHouse Hotel New York team know when booking, and they will do their best to accommodate your request.
Yes, but specific room views or floors cannot always be guaranteed, as availability depends on the room type booked and occupancy during your stay. If you have a particular preference, let the WestHouse Hotel New York team know when booking; they will do their best to accommodate your wishes.
Yes. Views vary by accommodation. Select guest rooms overlook the city, while The Terrace King, for example, offers views toward Carnegie Hall and Central Park. The Times Square Terrace One Bedroom Suite provides city skyline views from a private terrace. If you have a particular preference, let the WestHouse Hotel New York team know when booking.
Yes. WestHouse offers accessible King and Queen guest rooms. Depending on the room, accessibility features include roll-in showers, lowered desks and peepholes, grab bars, visual alarms, and more. Additional ADA equipment is available upon request; please ask the WestHouse Hotel New York team if you have specific accessibility requirements.
Yes. WestHouse Hotel New York welcomes guests and their pets. We want our guests to enjoy a New York stay with four-legged companions. A one-time $150 pet cleaning fee applies. Please let our team know about your furry companion at the time of booking.
Mini fridges are available in all WestHouse rooms. A kettle or coffee maker can be provided upon request.
Yes. All guest rooms and suites at WestHouse Hotel have air conditioning to help hotel guests stay comfortable throughout their stay.
High-speed Wi-Fi is available throughout WestHouse Hotel New York. Access is included in the nightly Residents Fee package, along with other guest privileges.
Yes. Cribs are available. Sofa sleeper beds are available in some accommodations. If you have questions about additional guests, contact the WestHouse Hotel team at the time of booking, and they’ll be able to provide advice.
Yes. WestHouse Hotel New York offers daily housekeeping to keep guest rooms and suites comfortable throughout your stay. Our concierge service is available to assist with any additional needs you may have during your stay.
Your chosen guest room or suite is included in the room rate. A nightly Residents Fee of $55 per person, plus tax, is charged separately and includes daily breakfast, our evening Terrace food-and-beverage experience, high-speed Wi-Fi, local and toll-free calls, Fitness Center access, and Business Center services.
General
Check-in at WestHouse Hotel New York is from 4:00 pm. Check-out is at 12:00 pm.
Yes. Early check-in and late check-out can be arranged but may incur additional charges. Please speak to the WestHouse Hotel New York team about arrangements for your stay when booking, and they’ll be able to advise you on any additional cost.
Yes. Hotel guests can store luggage at WestHouse while their room is being prepared and after check-out on the day of their departure until 9:00 pm.
WestHouse offers 24-hour guest support, with team members available to assist throughout your stay, day or night. The hotel’s Business Center and Fitness Center are also available 24 hours a day.
Hotel guests must be at least 21 years old to check in at WestHouse Hotel New York. Guests under 21 must be accompanied by an adult guest.
Yes. WestHouse Hotel New York places a hold on your credit or debit card for the room rate, taxes, fees, and $125 per night for incidentals at the time of booking. All unused funds are released in 5–14 business days, depending on your financial institution.
See above. WestHouse Hotel New York places a hold on your credit or debit card for the room rate, taxes, fees, and $125 per night for incidentals at the time of booking. We also require a valid credit card and ID at check-in.
WestHouse Hotel New York is a non-smoking property with no designated smoking areas. Tobacco, pipes, vapes, e-cigarettes, and marijuana are strictly prohibited. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of this type of sensor in your room, and acknowledge that it is 100% privacy-compliant and required by the hotel to ensure a smoke-free stay for all guests. By booking, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
WestHouse charges a nightly Residents Fee of $55 per person, plus tax. It includes daily breakfast, the evening Terrace food-and-beverage experience, high-speed Wi-Fi, local and toll-free calls, 24-hour Fitness Center access, and Business Center services. Note that service gratuities are not included.
WestHouse Hotel New York accepts credit and debit cards for hotel charges and incidental authorizations. A valid credit card and matching ID are required when checking in.
Parking & Transportation
WestHouse does not operate its own parking garage. Paid self-parking is available nearby through independent parking operator iPark at 308 West 55th Street, a short walk from the hotel at 201 W 55th Street. Hotel guests should contact iPark directly for current rates, availability, and information.
Parking is not complimentary. Both self-parking and valet parking are paid services provided by independent operator iPark. Rates are set by iPark and may vary according to vehicle type and length of stay. Hotel guests should contact iPark directly for current rates and availability.
Yes. Paid valet parking is available through independent parking operator iPark. Vehicles can be dropped off for valet service directly at WestHouse Hotel New York. Valet parking is not complimentary, and charges apply. Hotel guests should contact iPark directly for current rates and booking information.
Yes. WestHouse Hotel New York guests arriving by electric vehicle have access to nearby public charging facilities on West 55th Street and other Midtown locations. Availability, connector types, and charges will vary by operator.
WestHouse Hotel New York does not offer a complimentary airport shuttle service. However, hotel guests can arrange airport transportation in advance through the WestHouse Concierge, including private car transfers to or from LaGuardia, JFK, and Newark Liberty.
Yes. Taxis and rideshare services are widely available throughout Midtown Manhattan and can easily be used for journeys from WestHouse. For some Midtown trips, especially when traffic is heavy, hotel guests may find walking or taking the subway quicker.
Yes. WestHouse Hotel New York is particularly well positioned for exploring Midtown Manhattan on foot. Major attractions are all within walking distance, giving hotel guests plenty to see and do without relying on transportation.
Dining & Food
WestHouse Hotel New York guests have exclusive access to The Terrace, where a full American breakfast buffet is served each morning, and an evening food-and-beverage experience offers light fare, desserts, beer, and wine. This guest-only experience provides an alternative to a traditional public restaurant or bar.
The Terrace on the 23rd floor is WestHouse’s guest-only dining and lounge space. Hotel guests can enjoy a full American breakfast buffet each morning, followed by an evening food-and-beverage experience from 5:00 pm to 8:00 pm, with tapas, desserts, beer, wine, and sparkling wine.
A full American breakfast buffet is included as part of the nightly Residents Fee. Breakfast is served on The Terrace from 6:30 am to 10:30 am Monday to Friday and from 7:00 am to 11:00 am on Saturday and Sunday.
WestHouse does not offer room service.
Yes. WestHouse is surrounded by excellent Midtown dining, from relaxed neighborhood restaurants to some of New York’s best-known fine dining destinations. The WestHouse Concierge can suggest local favorites and help hotel guests plan dining around their stay.
Service gratuities are not included in the WestHouse Hotel New York Residents Fee. Tipping is always at the discretion of hotel guests who wish to recognize helpful or attentive service.
Amenities & Guest Services
Yes. We have a 24-hour Fitness Center located on the third floor of our hotel. The center includes Peloton equipment, fitness bikes, treadmills, free weights, and weight machines.
No. WestHouse Hotel New York does not have a pool or swimming facilities.
No. WestHouse does not offer spa treatments.
Yes. The Terrace on the 23rd floor provides a comfortable shared space for hotel guests, while Business Center services include access to an iMac and printer. The adjoining WestRoom is an intimate boardroom seating up to eight guests and can be reserved for meetings and private gatherings.
Yes. Guests can enjoy the daily Terrace experience in the evening for light food, desserts, beer, and wine. WestHouse Hotel New York also partners with nearby Fancy Apple, offering hotel guests discounted bike rentals for exploring Central Park.
Yes. Central Park offers plenty for families to do, including the Central Park Zoo, playgrounds, the Carousel, and numerous seasonal activities. Other nearby family favorites include the American Museum of Natural History, Rockefeller Center, Broadway theaters, MoMA, and Radio City Music Hall, all of which are easily reached on foot.
Yes. High-speed Wi-Fi is available throughout your stay at WestHouse Hotel New York and is included in the nightly Residents Fee. Guests can stay connected in guest rooms and suites as well as the hotel’s shared spaces.
Yes. WestHouse Hotel New York can store luggage on the premises while your room is being prepared on the day you check in. Luggage storage is also available after check-out until 9:00 pm, giving hotel guests more freedom to enjoy every minute of their time in New York.
Yes. WestHouse has an in-house Concierge team to help hotel guests make the most of their stay. The team can assist with recommendations, itineraries, reservations, and transportation arrangements, including pre-arranged private airport transfers.
Yes. Hotel guests can have packages delivered to WestHouse, where they will be stored securely in the hotel’s package room for collection. Up to three packages may be delivered for each guest.
Yes. Laundry and dry-cleaning services are available through third-party providers. The WestHouse Concierge can advise you of charges and help arrange collection and return during your stay.
Pet-Friendly Travel
Yes. WestHouse Hotel New York welcomes pets as part of the family and makes it easy to enjoy a Midtown Manhattan stay with your four-legged companions, with a one-time pet cleaning fee.
A one-time $150 pet cleaning fee applies to stays with pets. Pets weighing over 25 lbs. are not allowed on the property. Please advise us of your dog’s breed and size when booking.
There are designated pet areas and amenities in nearby Central Park. The WestHouse Concierge can advise hotel guests with pets on how to make the most of their stay.
Yes. Central Park is within easy walking distance of WestHouse and offers plenty of space for long and short dog walks. The park also includes designated off-leash areas so your furry companions can let off steam. Ask our Concierge team for details.
Business, Groups & Events
Yes. WestHouse offers two distinctive spaces for meetings and events. The WestRoom is an intimate boardroom seating up to eight guests, while The Terrace on the 23rd floor can also be booked for private events, offering an impressive Midtown setting with views across Manhattan.
Yes. Catering can be arranged for meetings and private events at WestHouse Hotel New York. The team can help coordinate food-and-beverage requirements to suit the occasion.
Yes. Business Center services are available to hotel guests 24 hours a day. An iMac and a printer are located on the 23rd floor, providing a convenient place to access documents, check travel arrangements, or handle essential business tasks during your stay.
Yes. Hotel guests have access to an iMac and printer through our Business Center, while some guest rooms and suites include individual workspaces. For meetings, the WestRoom offers a private boardroom for up to eight guests.
Yes. WestHouse Hotel New York welcomes group bookings and can assist with special rates for reservations of six or more guest rooms. Organizers should contact the hotel’s dedicated reservations team to discuss their accommodation requirements.
Yes. The Terrace on the 23rd floor can be booked for private corporate and social events, offering an elegant setting with views of the Manhattan skyline. Catering can also be arranged to create a truly memorable experience.
Yes. WestHouse is well suited to corporate travelers, with a central Midtown location, high-speed Wi-Fi, 24-hour Business Center services, and in-room workspaces.
Accessibility
Yes. WestHouse Hotel is ADA-compliant and welcomes hotel guests of all abilities. Accessible routes connect the entrance, registration area, elevators, guest rooms, and all main amenities.
Yes. Room features include roll-in showers, adapted layouts, grab bars, lowered desks and peepholes, visual alarms, and accessible bathroom fittings. Additional ADA kits, including TTY devices, door-knock alerts, and bed-shaker alarms, are available upon request.
Yes. WestHouse Hotel New York has a level, accessible public entrance from the sidewalk and accessible elevators serving the whole hotel.
Yes. ADA-compliant accessible facilities at WestHouse Hotel New York include public restrooms, the Concierge desk, Fitness Center, Business Center, and meeting and event spaces, with accessible routes throughout the hotel. Accessible parking options are also available nearby through independent parking operator iPark.
Sustainability & Design
WestHouse Hotel New York combines the privacy and character of a Manhattan residence with the service of a Midtown hotel. Art Deco-inspired interiors by Jeffrey Beers International reference 1920s New York, while spacious guest rooms, custom furnishings, and the guest-only Terrace create a stay that feels distinctly connected to the city rather than simply located within it.
Yes. WestHouse takes its design cues from 1920s New York, combining Art Deco detailing with the warmth and character of a pre-war Manhattan apartment. Custom furnishings, marble, dark woods, textured finishes, and carefully chosen artwork create a residential aesthetic that feels rooted in the city’s architecture and style.
WestHouse Hotel New York holds a Green Key Global Eco-Rating, an established certification program that assesses areas such as energy and water conservation, waste management, and responsible operations. It is also recognized by the HRS Green Stay Initiative, which measures and benchmarks environmental management and performance.
Yes. WestHouse supports more sustainable hotel operations and has been recognized through the Green Key Global Eco-Rating and the HRS Green Stay Initiative. These certifications demonstrate successful environmental management and performance.
Booking & Best Rates
Booking directly with WestHouse Hotel New York is always the best place to start. The hotel offers a Best Rate Guarantee for reservations made through its website, reservations line, or directly with the hotel team. Guests should also check our current offers, which may provide further savings.
WestHouse Hotel New York offers a Best Rate Guarantee when you book through the hotel website, reservations line, or directly with our team. Direct booking also gives guests access to WestHouse offers and promotions, offering more opportunities to save.
Yes. WestHouse regularly offers a variety of discounted and promotional rates to groups and individual guests. Offers vary, so guests should check the hotel’s current offers or contact the WestHouse team to find the best available rate for their stay.
Yes. WestHouse Hotel New York offers a selection of packages and promotions, including savings for longer stays, advance-purchase rates, and seasonal experiences. Details vary, so guests should check the hotel’s current offers or contact our team to find out more.
Yes. We will always do our best to help if your plans have changed. Standard reservations can be changed up to two days before arrival in accordance with the hotel’s cancellation policy, while some discounted or advance-purchase rates may restrict date changes or other modifications. Check the terms of your reservation or contact the WestHouse Hotel New York team for further assistance.
WestHouse Hotel New York’s standard cancellation policy allows cancellation by 3:00 pm two days prior to arrival with no penalty. After this time, the credit card on file will be charged the first night’s room rate plus taxes and fees. Offers and packages may have different terms, so it’s worth checking with our team if you need to change your plans.
Safety & Security
WestHouse provides a range of safety and security features, including secure guest room door locks, smoke and fire detection systems, and team members on duty 24 hours a day. Clearly marked escape routes and evacuation information are provided throughout the hotel. Team members receive appropriate safety and emergency training, and WestHouse operates in accordance with applicable New York City fire, life-safety, and hotel regulations.
WestHouse Hotel New York is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes, and marijuana is strictly prohibited within the hotel. A $500 smoking fee will be charged to the guest’s account for any violation of the hotel’s non-smoking policy. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of this type of sensor in your room and acknowledge that it is 100% privacy-compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging this, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
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