Accessibility Statement
WestHouse Hotel New York (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.
We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.
We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at welcome@westhousehotelnewyork.com or call (212) 247-8000 with a description of the issue you encountered and your contact information. Your experience matters to us.
The WestHouse Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.
Accessible Features and Amenities
WestHouse Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
Property Features
Accessible public entrance
- Entrance doors width: 60 inches (double doors)
- Entrance is level with sidewalk
- Pathway width: 9 feet (unrestricted)
- Wheelchair maneuvering clearance: 20 feet (sidewalk)
- Distance from parking: 20 feet to Valet, 3 city blocks to garage
Accessible emergency exit
Route from the public entrance to the registration area
- Distance: 50 feet
- Pathway width: 20 feet
- Wheelchair maneuvering clearance: 20 feet (open lobby)
Accessible route to elevators
- Distance to elevators from entrance: 150 feet
- Pathway width: 95 inches
- Distance to elevators from registration desk: 100 feet
- Pathway width: 60 inches
Accessible elevators
- Elevators measurements: 60 inches x 55 inches
- Width of the elevator doors: 33 inches
- Wheelchair maneuvering clearance: 60 inches
Accessible parking (valet only)
- Distance to front desk: 7 feet
- Pathway width: 20 feet
- Wheelchair maneuvering clearance: 20 feet
Registration desk
- Desk height: 43 inches
- Desk width: 33 inches
- Guests who are unable to access the registration desk will receive personal assistance.
- Wheelchair maneuvering clearance: 120 inches
Accessible concierge desk
- Desk height: 35 inches
- Desk width: 30 inches
- Desk is wheelchair accessible
- Wheelchair maneuvering clearance: 120 inches
Accessible public restroom
- Door width: 36 inches
- Toilet height: 17 inches
- Toilet has grab bars
- Stall size: 87 inches x 93 inches
- Stall maneuvering clearance: 68 inches
- Sink height: 33 inches with a 22 inch clearance and plumbing is wrapped with insulation
- Height of the mirror: 34 inches
- Mirror height is accessible
- Lavatory controls are accessible
- Wheelchair maneuvering clearance: 56 inches
Lobby Restaurant/Bar
- Distance to public entrance: 60 feet
- Pathway width: 80 inches
- Distance to elevators: 100 feet
- Distance to bathrooms: 120 feet
- Restaurant entrance door width: 80 inches (open to lobby)
- Table heights: 41 inches with knee and toe clearance
Third-floor Gym
- Distance to public entrance: 150 feet
- Pathway width: 36 inches
- Distance to elevators: 30 feet
- Distance to bathrooms: Gym has bathroom 20 feet from entrance
- Entrance door width: 35 inches
- Water fountain height: 35 inches
TTY for guest use.
Visual (strobe light) alarms.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Braille signage throughout.
Accessible meeting and event facility (private dining room), and accessible route to meeting and event facility from the public entrance and accessible rooms.
Accessible business center. Accessible route to business center from the public entrance and accessible rooms.
Service animals are welcome at the WestHouse Hotel.
Accessible guest rooms
WestHouse Queen Bed Roll-in Shower
- Room size: Approximately 295 square feet
- Type of key lock on guest room door: Saflok
- Visual (strobe light) alarms
- Braille signage throughout
- Door width: 36 inches
- Bed type: One queen bed
- Bed size: 60 inches x 80 inches
- Bed height: 28 inches
- Wheelchair maneuvering clearance: 45 inches
- Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.
Bathroom features
- Door width: 36 inches
- Height of toilet: 16 inches
- Toilet has grab bars
- Height of sink: 34 inches and width of 22 inches with clearance
- Height of the mirror: 45 inches
- Lavatory controls are accessible
- Wheelchair maneuvering clearance: 60 inches
- Speaker phone
- Accessible bathing feature: Standard roll-in shower with foldable shower seat, grab bars and
detachable handheld spray unit.
WestHouse Two Queen Beds Roll-in Shower
- Room size: Approximately 295 square feet
- Type of key lock on guest room door: Saflok
- Visual (strobe light) alarms
- Braille signage throughout
- Door width: 36 inches
- Bed type: Two queen beds
- Bed size: 60 inches x 80 inches
- Bed height: 28 inches
- Wheelchair maneuvering clearance: 45 inches
- Clearance between beds: 34 inches
- Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.
Bathroom features
- Door width: 36 inches
- Height of toilet: 16 inches
- Toilet has grab bars
- Height of sink: 34 inches and width of 22 inches with clearance
- Height of the mirror: 45 inches
- Lavatory controls are accessible
- Wheelchair maneuvering clearance: 60 inches
- Speaker phone
- Accessible bathing feature: Standard roll-in shower with foldable shower seat, grab bars and detachable handheld spray unit.
King Bed Roll-in Shower
- Room size: Approximately 295 square feet
- Type of key lock on guest room door: Saflok
- Visual (strobe light) alarms
- Braille signage throughout
- Door width: 36 inches
- Bed type: One king bed
- Bed size: 72 inches x 80 inches
- Bed height: 28 inches
- Wheelchair maneuvering clearance: 45 inches
- Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
- Speaker phone
ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.
Bathroom features
- Door width: 36 inches
- Height of toilet: 16 inches
- Toilet has grab bars
- Height of sink: 34 inches and width of 22 inches with clearance
- Height of the mirror: 45 inches
- Lavatory controls are accessible
- Wheelchair maneuvering clearance: 60 inches
- Accessible bathing feature: Standard roll-in shower with foldable shower seat, grab bars and detachable handheld spray unit.
Accessible route from public entrance and registration area to accessible rooms.
From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the WestHouse Hotel website. The hotel is not responsible for any third-party content on the website.